TMS Computer and Printer Service, San Antonio Texas

We offer a FREE network evaluation! Our trained technical staff can identify your existing network problems and determine what is needed to improve your network's performance.
Call TMS and schedule today!

Why TMS? That’s a good question.

If you have been depending on computer support, you know the pitfalls.

Technicians don’t call back...
The company does not follow up on issues...
They don’t ever fix the problem...
They don’t admit when they are wrong or don’t know the answer...

At TMS we started out thinking that if we just did service better than our competition then customers would choose us. Some did, and they liked what we were doing. But we are a competitive office and were not satisfied with just being a little better than the competition.

We are striving to be the best, period. So we are constantly analyzing how to make our service perfect.

1. When you call our dispatch team they take all pertinent information about your problem and your company. If you have the time and the desire they will try to close the call for you on the phone.

2. If dispatch can not close the call, they call your technician. That is right YOUR technician. We assign technicians to take specific accounts. Your call is either scheduled or your technician will call you back within 30 minutes. If they can close the call on the phone they do it.

3. If your assigned technician can not close the call over the phone they will decide if they can connect via secure internet connection and fix the problem or they will schedule themselves to arrive onsite. If your assigned technician is on vacation, on a project or out of town, don’t worry. We document everything that we do at your account and we keep track of those calls, fixes, upgrades, and changes to your system and your network. So it’s easy for the next technician to figure out what is going on and fix your problem quickly.

4. Each account has a Visio drawing of their network with supporting documentation so that any technician can easily understand what is going on at this account.

YYou can enter hidden text on this layer. Be sure to hide the layer. The text will still show in the html code. OUR NEW STANDARDS FOR COMPUTER SERVICE
1. In an emergency, your computer technician should be onsite within 2 hours.
2. You should not pay for a computer technician to learn on the job.
3. Your technician should be well groomed and in appropriate office attire.
4. Your technician should suggest preventive solutions so that a problem does not reoccur.
5. You should never feel that any problem is too small or a waste of your technician's time.
We use employee developed core values as a sounding board for every inquiry. Those core values are;
Honesty. We don’t know everything. And we admit it but we will refer the proper expert for any problem that does not fit into our core expertise.
Go the extra step. This means find the problem and solve it to the customer’s satisfaction and within their budget.
Knowledge and learning. This is an ongoing process for every employee so that we can deliver more than the customer expects.
Accept responsibility. When asked to start a project, you are only finished when everyone agrees that it is finished.
Teamwork. At our company we use our people to help solve complex problems. Every day our technicians will call each other or rely on customer service to research a problem to find an answer to a question.
Do the right thing. Sounds simple but, we make recommendations to help customers not ourselves.
WHAT WE DO SERVICE EMERGENCY SITUATIONS
TMS provides quality computer and networking services to residential and business customers. No problem is too small or too difficult. We offer a full line of computer and networking services, including printer repair. Our team consists of highly trained certified technicians with years of field experience. We've seen it all, and still learning.
Our professional team of experts are resourceful and time efficient with excellent customer service skills. Our technicians will resolve your problem and clearly explain the work performed and when needed, offer recommendations to improve the performance of your computer or network.
We know at TMS that emergency situations may occur and up-time is crucial to your company's everyday operation. That's why we want our customers to rest assured knowing that we will respond to their network emergency situation within 2 hours.
For emergency situations, call us or contact jeanie@tmstexas.com
See CUSTOMER TESTIMONIALS.
Read about OUR TEAM.