Copyright, 2007 TMS Computer Service. All Rights Reserved
Call TMS now to schedule or to speak to our friendly support staff
for more information!
YOUR NEW STANDARDS FOR
COMPUTER SERVICE
1. In an emergency, your computer technician should be onsite within 2
hours.
2. You should not pay for a computer technician to learn on the job.
3. Your technician should be well groomed and in appropriate office attire.
4. Your technician should suggest preventive solutions so that a problem
does not reoccur.
5. You should never feel that any problem is too small or a waste of your
technician's time.
We use employee developed core values as a sounding board for every inquiry.
Those core values are;
Honesty. We don’t know everything. And we admit it but we will refer the
proper expert for any problem that does not fit into our core expertise.
Go the extra step. This means find the problem and solve it to the
customer’s satisfaction and within their budget.
Knowledge and learning. This is an ongoing process for every employee so
that we can deliver more than the customer expects.
Accept responsibility. When asked to start a project, you are only finished
when everyone agrees that it is finished.
Teamwork. At our company we use our people to help solve complex problems.
Every day our technicians will call each other or rely on customer service
to research a problem to find an answer to a question.
Do the right thing. Sounds simple but, we make recommendations to help
customers not ourselves.
WHAT WE DO SERVICE EMERGENCY SITUATIONS
TMS provides quality computer and networking services to residential and
business customers. No problem is too small or too difficult. We offer a
full line of computer and networking services, including printer repair. Our
team consists of highly trained certified technicians with years of field
experience. We've seen it all, and still learning.
Our professional team of experts are resourceful and time efficient with
excellent customer service skills. Our technicians will resolve your problem
and clearly explain the work performed and when needed, offer
recommendations to improve the performance of your computer or network.
We know at TMS that emergency situations may occur and up-time is crucial to
your company's everyday operation. That's why we want our customers to rest
assured knowing that we will respond to their network emergency situation
within 2 hours.
For emergency situations, call us or contact jeanie@tmstexas.com
See CUSTOMER TESTIMONIALS.
Read about OUR TEAM.
