TMS Computer and Printer Service, San Antonio Texas

YOUR NEW STANDARDS FOR COMPUTER SERVICE
1. In an emergency, your computer technician should be onsite within 2 hours.
2. You should not pay for a computer technician to learn on the job.
3. Your technician should be well groomed and in appropriate office attire.
4. Your technician should suggest preventive solutions so that a problem does not reoccur.
5. You should never feel that any problem is too small or a waste of your technician's time.
We use employee developed core values as a sounding board for every inquiry. Those core values are;
Honesty. We don’t know everything. And we admit it but we will refer the proper expert for any problem that does not fit into our core expertise.
Go the extra step. This means find the problem and solve it to the customer’s satisfaction and within their budget.
Knowledge and learning. This is an ongoing process for every employee so that we can deliver more than the customer expects.
Accept responsibility. When asked to start a project, you are only finished when everyone agrees that it is finished.
Teamwork. At our company we use our people to help solve complex problems. Every day our technicians will call each other or rely on customer service to research a problem to find an answer to a question.
Do the right thing. Sounds simple but, we make recommendations to help customers not ourselves.
WHAT WE DO SERVICE EMERGENCY SITUATIONS
TMS provides quality computer and networking services to residential and business customers. No problem is too small or too difficult. We offer a full line of computer and networking services, including printer repair. Our team consists of highly trained certified technicians with years of field experience. We've seen it all, and still learning.
Our professional team of experts are resourceful and time efficient with excellent customer service skills. Our technicians will resolve your problem and clearly explain the work performed and when needed, offer recommendations to improve the performance of your computer or network.
We know at TMS that emergency situations may occur and up-time is crucial to your company's everyday operation. That's why we want our customers to rest assured knowing that we will respond to their network emergency situation within 2 hours.
For emergency situations, call us or contact jeanie@tmstexas.com
See CUSTOMER TESTIMONIALS.
Read about OUR TEAM.